3CX solutions

Reduce your Telco Costs by 80%

3CX not only provides you with many new features to improve customer service and boost productivity, it will also cut your telco costs! Your phone bill will be slashed, and so will the cost of buying, expanding and MAINTAINING your PBX

• Connect remote offices – eliminate interoffice call charges
• Teleworkers or traveling sales people make free office calls
• Save on monthly call costs using SIP trunks
• Leverage WebRTC & reduce 800 number phone bills
• International DIDs and IP Telephony allow customers to call you cheaply and increase customer satisfaction.
• Cut Travel Costs With Integrated Web Conferencing

• Sujunkite nutolusius įmonės padalinius – tarpusavyje kalbėkite nemokamai
• Sutaupykite telefoniniams pokalbiams naudodami SIP kanalus (SIP trunks).
• Pilnai išnaudokite WebRTC technologiją bei sumažinkite 800 numerio sąskaitas
• Užsienio šalių numeriai ir IP telefonija leidžia klientams Jums skambinti nemokamai, taip didinant klientų pasitenkinimą.
• Integruoti video konferencijų sprendimai taupys Jūsų laiką ir pinigus kelionės metu.

Android/ IOS Mobile clients

3CX features native Android and iOS VoIP clients that are continuously updated and tested and set the standard for mobile phone VoIP clients. With an inbuilt tunnel to avoid remote firewall issues, calling from over 3G or from any Wifi hotspot is extremely reliable. 3CX Android and iOS clients fully support PUSH, allowing the phone to be on standby and save battery life.

• Most advanced and reliable Android & iOS VoIP clients on the market
• No additional licensing costs for softphones
• “PUSH” notifications save mobile battery life
• Inbuilt SIP tunnel/proxy resolves any remote firewall issues

Use Your Extension From Anywhere

• Make and receive calls from your smartphone – at no cost
• Set your status to available, away and out of office from your smartphone
• One number concept
• See the presence of you from anywhere

Softphones for Windows and Mac + Switchboard

Use Softphone to Make and Receive Calls

With 3CX’s softphones for Mac and Windows you can manage your calls from you desktop and make and receive calls via the office phone system from your computer, even while out of the office. Using a headset you can even use a 3CX client as a full desk phone replacement.

• Launch calls on your IP Phone from your desktop with CTI mode
• No additional softphone licensing fees
• Easy to use and manage
• Work seamlessly as if you were in the office and save on call costs

Manage your Calls with the 3CX Switchboard

3CX includes a powerful switchboard function that can be tailored to the way you want to view and manage your phonecalls. With 5 different views to choose from it can cater to any job role.

• Drag and drop calls for quick transfer
• Ideal for Call Centers – includes Wallboard and Q-Manager view
• View the presence of colleagues easily
• Receptionist view allows easy management of incoming calls

Integrated, Free Video Conferencing

3CX’s integrated web conferencing solution saves you travel time and money by allowing users to host web meetings and enjoy face-to-face communication wherever they are. Attend meetings around the world with the cutting edge WebRTC technology of 3CX WebMeeting.

• Clientless
• One-Click Conference
• Interoperability with VoIP and video
• Bandwidth Management and Control
• All 3CX users licensed free of charge
• Save on call conferencing costs
• No monthly subscription fees

Advanced Features for Ultimate Collaboration

• Plugin & download free video conferencing
• Remote control and assistance for quick & easy troubleshooting
• Pre-upload PowerPoint & PDFs for crisp, responsive delivery
• Easy to use polling tool for feedback

Easy to Install and Manage (Cloud, On Premise)

3CX sets itself apart with its easy installation and management. Setup takes minutes and 3CX will run on premise on an existing Windows or Linux machine and virtualized on Hyper-V or VMware. You can also virtualize your PBX in the cloud on Google Cloud, OVH and many more.

Install on Windows/Linux, Virtualized On-Premise or Cloud

3CX is software based and multi platform. Install on premise and leverage your existing servers using Hyper V or VMware or install on a low cost Mini PC. Easily deploy in the cloud on any Linux VPS using the PBX Express Tool. Stay in control of your PBX wherever you decide to install it!

Easy Management of IP Phones & Softphones

With 3CX you can manage your IP Phones from within the management console.

• Upgrade IP Phone firmwares from the management console
• Each new IP Phone firmware is tested by 3CX to avoid interoperability issues
• Reprovision, reboot IP phones remotely
• Configure advanced IP phone options from the console

Plug and Play With IP Phones, Gateways & SIP Trunks

Plug-in an IP Phone or Gateway to your network and 3CX will automatically configure them, saving you countless hours of configuration time and removing the learning curve.

• Configuration templates for supported IP Phones, SIP Trunks, Gateways
• Guaranteed interop and support from 3CX for end to end solution
• Inbuilt templates for easy configuration of VoIP Providers / SIP Trunks

Never Miss a Call – Advanced Contact Center Reporting

Traditional proprietary PBX’s with call center functionality have proven to be either too expensive or difficult to set up. 3CX improves this with 3CX Pro, providing call center management with the information required to monitor call queues in real-time and ensure that not a single call is lost.

• Integrated Wallboard for real-time monitoring
• Detailed reports of longest wait time and abandoned calls
• SLA and Callback Statistics
• Call Back option for customers not willing to wait

State-of-the-Art Queue Strategies and Real Time Statistics

3CX Contact Center software ensures you provide your customers with quality service, and that your agents always reach their targets. Check the average and longest waiting time as well as the least talk time to guarantee no customer leaves your call center unsatisfied.

• Log agents in and out of queues
• Round Robin
• Hunt by Threes – Random & Prioritized
• Call Back – callers can hang up and keep their position

Advanced Call Center Features Included

3CX Pro provides you with all the tools required to review your agents’ performance at any given time. Answered calls, abandoned calls, average longest waiting time and more are all in easy reach, allowing you to ensure that your call center is running smoothly at any given time.

• Listen in allows you to listen to a call without the caller or agent knowing
• Train new agents during a live call with the whisper function
• Agents making a mess of a call? Use Barge in to take over

State-of-the-Art Queue Strategies and Real Time Statistics